The Knowledge Assessment, unlike the HUD Housing Counselors Certification Exam, poses questions at three levels of difficulty. By reviewing the results of this type of test, learners can assess their knowledge and focus their studies where there may be knowledge gaps. Within each level of difficulty, performance on questions answered correctly determines the feedback provided.
After completing the assessment, each test taker receives personalized feedback via email and a summary report that identifies correct and incorrect answers and areas of strength and weakness. The summary report points to specific HUD Housing Counselors Study Guide module page numbers for further study. Test taker summary report is accessible via the Training tab on the User Profile. However, each new attempt overwrites the results of the previous attempt, so only the most recent Knowledge Assessment results are accessible via the User Profile.
While reviewing the results, test takers should note that the responses highlighted in green are the correct responses. The candidate's incorrect response is outlined in red. Responses are highlighted in green and outlined in dark green when the candidate selected the correct response.
If you are unable to recall your password, enter your account email in the Forgot Password? tool. Within a few minutes, you will receive an email with a link to verify that you are the account owner. You will need to set a new account password after email verification. Support does not assign or have access to user passwords.
If you do not receive the email with the link to reset your password, please check your spam and junk folders. Please also verify that you are checking the correct email address.
If you still require assistance, please call 210-489-1461. Hours of operation are 8:00 a.m. to 4:30 p.m. Eastern time Monday–Friday except Federal holidays.
HUD's Office of Housing Counseling
Comments
Dear Stephen, The Knowledge…
Dear Stephen,
The Knowledge Assessment, unlike the HUD Housing Counselors Certification Exam, poses questions at three levels of difficulty. By reviewing the results of this type of test, learners can assess their knowledge and focus their studies where there may be knowledge gaps. Within each level of difficulty, performance on questions answered correctly determines the feedback provided.
After completing the assessment, each test taker receives personalized feedback via email and a summary report that identifies correct and incorrect answers and areas of strength and weakness. The summary report points to specific HUD Housing Counselors Study Guide module page numbers for further study. Test taker summary report is accessible via the Training tab on the User Profile. However, each new attempt overwrites the results of the previous attempt, so only the most recent Knowledge Assessment results are accessible via the User Profile.
While reviewing the results, test takers should note that the responses highlighted in green are the correct responses. The candidate's incorrect response is outlined in red. Responses are highlighted in green and outlined in dark green when the candidate selected the correct response.
Sincerely,
TheHUDhousingcounselors.hud.gov Support Team
Original Ticket Body: I have forgotten my password and want to reset my password.
Dear Stephen,
If you are unable to recall your password, enter your account email in the Forgot Password? tool. Within a few minutes, you will receive an email with a link to verify that you are the account owner. You will need to set a new account password after email verification. Support does not assign or have access to user passwords.
If you do not receive the email with the link to reset your password, please check your spam and junk folders. Please also verify that you are checking the correct email address.
If you still require assistance, please call 210-489-1461. Hours of operation are 8:00 a.m. to 4:30 p.m. Eastern time Monday–Friday except Federal holidays.
TheHUDhousingcounselors.hud.gov Support Team