Certification Exam

Submitted by Customer Support on

Comments

Submitted by Customer Support on Mon, 06/23/2025 - 09:13

Permalink

Dear Jacqueline,

Thank you for informing us of the issue you are experiencing. Please provided more information on what issues you are experiencing. Logging into your account. launching your exam, setting up TFA, etc.

Sincerely,

The HUDHousingCounselors.hud.gov Support Team

Submitted by Jackie on Mon, 06/23/2025 - 10:09

Permalink

So I got to launch my exam but as far as I went was to the biometrics to the part where I have to take a photo it was stuck on a screen that said waiting for permission I reached out to our IT Department I even tried to use the administrative account. And had no luck. I have rescheduled my exam 3 times already.

Submitted by Customer Support on Mon, 06/23/2025 - 10:12

Permalink

Dear Jacqueline,

If you experience issues with exam set up, launch, or during your exam, contact Kryterion Support immediately:

  • Live Chat for URGENT Assistance: Go to Online Proctoring Support, then select “Chat with an Expert" near the bottom of the screen. You may need to exit the exam page and access the link in a new window. After you enter your name and email address, the system should tell you how many people are ahead of you. Please wait for a Kryterion technician for assistance.
  • Webform: Go to Contact Support, then complete the form, including a detailed description, and submit. Webform responses may take up to 72 hours.

Candidates may experience long wait times for support during times of high volume. If your exam times out while you are waiting for support, Kryterion should reschedule you at no charge. 

Sincerely,

TheHUDhousingcounselors.hud.gov Support Team

Submitted by Jackie on Mon, 06/23/2025 - 10:16

Permalink

I was going to see if I can take my test at a testing center and they said I just need a code in order to get into my test. Is this something you are able to help with?

Submitted by Customer Support on Mon, 06/23/2025 - 10:18

Permalink

Dear Jacqueline,

Exam registration, cancellations, and changes are handled through your account on HUDHousingCounselors.hud.gov.

To change your exam delivery type, sign in and select Change Your Test Date in the Countdown to your Exam section of your User Profile Dashboard. Follow the steps under Reschedule an Exam to cancel your scheduled exam (the exam purchase will be refunded to the credit card used), then follow the steps to register for a new exam.

Be sure to review the No Shows and Cancellations Policy prior to making changes. 

Sincerely,

TheHUDhousingcounselors.hud.gov Support Team

Submitted by Customer Support on Mon, 06/23/2025 - 10:49

Permalink

Dear Jacqueline,

When you login into your HUD account and launch the Webassessor page you are able to view your test under registration and there is a reschedule option. If you need to reach out to Kryterion for further assistance.

Sincerely,

TheHUDhousingcounselors.hud.gov Support Team

Submitted by Jackie on Mon, 06/23/2025 - 14:20

Permalink

I have cancelled my test so I can reschedule it to go to an onsite testing site how do I click the option to take it at a onsite testing center?

Submitted by Customer Support on Mon, 06/23/2025 - 14:43

Permalink

Dear Jacqueline,

Thank you for contacting us to assist you. We appreciate your feedback and we are glad we were able to resolve the issue. Should you have any further comments, please do not hesitate to contact us again.

Sincerely,

The HUDHousingCounselors.hud.gov Support Team

hi my name is jacqueline valerio i was scheduled to do the hud exam and i was having technical difficulties and that's twice already if you can give me a call back my phone number is 719-717-6766 thank you and have a good day

email
jvalerio@nwsoco.org
Archived
Unarchive