I have taken the assessment test twice, but it will not show results that I have finished the test. I saw that if I go to an actual testing center to take the test, I need an email that states I completed the assessment. What do I do, or do I need to show I completed the assessment?
I am ready to take the certification, but do not want to be sent away because I am missing assessment proof.
Please help. Thank you
email
kevin@livinglifesociety.com
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HUD's Office of Housing Counseling
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Dear Kevin, Thank you for…
Dear Kevin,
Thank you for informing us of the issue you are experiencing. We are working to replicate the issue and consulting with our technical staff to resolve it as quickly as possible.
If applicable, we will contact you once the issue is resolved.
Sincerely,
The HUDHousingCounselors.hud.gov Support Team
Original Ticket Body: Yes, I took the 135 question assessment exam. I am now trying to register for the housing counselor certificate, and I noticed I need to have my proof of my completion of the assessment email. I never received an email. All I got was a breakdown of the areas I needed to work on. How do I get the assessment email?
Dear Kevin,
The Knowledge Assessment, unlike the HUD Housing Counselors Certification Exam, poses questions at three levels of difficulty. By reviewing the results of this type of test, learners can assess their knowledge and focus their studies where there may be knowledge gaps. Within each level of difficulty, performance on questions answered correctly determines the feedback provided.
After completing the assessment, each test taker receives personalized feedback via email and a summary report that identifies correct and incorrect answers and areas of strength and weakness. The summary report points to specific HUD Housing Counselors Study Guide module page numbers for further study. Test taker summary report is accessible via the Training tab on the User Profile. However, each new attempt overwrites the results of the previous attempt, so only the most recent Knowledge Assessment results are accessible via the User Profile.
While reviewing the results, test takers should note that the responses highlighted in green are the correct responses. The candidate's incorrect response is outlined in red. Responses are highlighted in green and outlined in dark green when the candidate selected the correct response.
Sincerely,
TheHUDhousingccounselors.hud.gov Support Team
Original Ticket Body: I am trying to enroll to take the housing counselor certification test. I wanted to take it at an exam center, but it will not let me complete the process, because it is asking for a coupon/discount code. What should I put in that box?
Dear Kevin,
The fee charged each time an individual takes the certification examination is based on the cost of administering the examination. As announced in the Federal Register Notice dated May 31, 2017, an online proctored exam costs $60 and an in-person proctored exam costs $100. Any changes in pricing will be published in advance in the Federal Register. A coupon code is not required.
Sincerely,
TheHUDhousingcounselors.hud.gov Support Team
Original Ticket Body: Hello,
I was trying to log in to my website to register for the exam, but it says I need to reset my password. When I go to reset my password, nothing happens. Can I get assistance please?
user Kevin_LLS
Dear Kevin,
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team
Dear Kevin, Thank you for…
Dear Kevin,
Thank you for informing us of the issue you are experiencing. We are working to replicate the issue and consulting with our technical staff to resolve it as quickly as possible.
If applicable, we will contact you once the issue is resolved.
Sincerely,
The HUDHousingCounselors.hud.gov Support Team