Dear Germaloris,

If you experience issues with exam set up, launch, or during your exam, contact Kryterion Support immediately:

• Live Chat for URGENT Assistance: Go to Online Proctoring Support, then select “Chat with an Expert" near the bottom of the screen. You may need to exit the exam page and access the link in a new window. After you enter your name and email address, the system should tell you how many people are ahead of you. Please wait for a Kryterion technician for assistance.
• Webform: Go to Contact Support, then complete the form, including a detailed description, and submit. Webform responses may take up to 72 hours.

Candidates may experience long wait times for support during times of high volume. If your exam times out while you are waiting for support, Kryterion should reschedule you at no charge. 

Sincerely,

TheHUDhousingcounselors.hud.gov Support Team

Dear Germaloris,

To access the online certification exam, to download Sentinel Secure, and to create your Biometrics Profile, you must be signed into your account on HUDHousingCounselors.hud.gov.

Once you are signed in, select Access Your Online Exam in the Countdown to Your Exam section of your User Profile Dashboard. Read the instructions on the Exam Pre-launch page then select the Proceed to Exam Status Center button at the bottom of the page to access the Webassessor Exam Status Center. From the Webassessor Exam Status Center, select MY ASSESSMENTS to view your exam details, download Sentinel Secure, create your biometrics profile, or launch the exam. 

Please contact Kryterion Support if you experience issues with Sentinel, biometrics, or exam launch.

HUD test takers are never required to log into Webassessor separately. Exam related activity occurs through your HUDHousingCounselors.hud.gov account. Links to the Kryterion website are provided for informational purposes only. 

Sincerely,

TheHUDhousingcounselors.hud.gov Support Team