Final Response Notes
Reset acct/ TFA instructions provided
hi my name is michelle davis my phone number is 612-751-3565 i was locked out of the hud housing counselors umm site i tried to reset my password and it told me to reach out to y'all to get a new password that's why i'm reaching out thank you.
email
michelle.davis@ppl-inc.org
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HUD's Office of Housing Counseling
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Dear Michelle, Support has…
Dear Michelle,
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team