Ticket from Francine Willingham - User Account

Submitted by camurexerciinh… (not verified) on

Comments

Submitted by Customer Servi… on Wed, 07/16/2025 - 13:15

Permalink

Hello,

Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.

Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.

About Microsoft Authenticator - Microsoft Support

Get verification codes with Google Authenticator - Android - Google Account Help

Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help

Sincerely,

The HUDhousingcounselors.hud.gov Support Team

Submitted by Anonymous (not verified) on Wed, 07/16/2025 - 10:14

Permalink

Original Ticket Body: Unable to send email. Contact the site administrator if the problem persists.

Final Response Notes

User's acct reset and user sent detailed instructions on how to download and establish tfa. 

I"m unable to login to the portal. I"m scheduled to take a HUD test July 17, 2025 and I'm unable to sign in to even view the study notes or study guides.
email
willinghamrealestate@gmail.com
Archived
Unarchive