Final Response Notes
TFA instructions provided
'Hi. I cannot log into my account. First account is under Jungbaelly@gmail.com and two athhentication is not working. second account is under tbaellt@gmail.com It worked and I took the test and checked test score. I failed the test and need to apply again, but I cannot log in to my account. Please help.
email
jungbaelly@gmail.com
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HUD's Office of Housing Counseling
Comments
Dear Jungwon Support has…
Dear Jungwon
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team