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Submitted by Customer Support on

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Submitted by Customer Support on Mon, 08/04/2025 - 12:46

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Dear Steven,

Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.

Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.

About Microsoft Authenticator - Microsoft Support

Get verification codes with Google Authenticator - Android - Google Account Help

Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help

Sincerely,

The HUDhousingcounselors.hud.gov Support Team

Final Response Notes

TFA instructions provided

steven carpet with 757-921-1387 i'm calling because i'm trying to access my account i know my username i know my password but there's a six digit verification code for some reason i don't remember it or remember setting it but i probably did so just need help i guess getting that resolved again my number is 757-921-1387 thank you have a good day 嗯 嗯

email
stevencarpel@gmail.com
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