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Submitted by Customer Support on Wed, 08/06/2025 - 14:37

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Dear Joselyn,

Thank you for informing us of the issue you are experiencing. Please use abbreviations for Road, Drive. Parkway if used in your address. Also, if you a Unit number, Suite number or apartment number utilize Adress Line 2 to enter that information.

Sincerely,

The HUDHousingCounselors.hud.gov Support Team

Submitted by Customer Support on Wed, 08/06/2025 - 14:41

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Dear Joselyn,

For example, Road you can abbreviate RD. NW Suite C-1 will go under Address Line 2 instead of all of you address under Address Line 1.

Address Line 1: 1460 Columbia Road, NW Suite C-1
Address Line 2:  
City: Washington
Province/State: District of Columbia
Postal Code: 20009

Sincerely,

TheHUDhousingcounselors.hud.gov Support Team

Could you please send me the instructions on where to update my address? I am trying to transfer my exam result to FHAC, but that form doesn’t give me the option to update the full address— it only asks for the state and my personal information.

Submitted by Customer Support on Wed, 08/06/2025 - 15:58

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Dear Joselyn,

You are able to login to your Hudhousingcounselors.hud.gov website and Launch Exam which will take you to Webassessor/Kryterion once you're in this site you are able to edit your contact information under Details.

Sincerely,

TheHUDhousingcounselors.hud.gov Support Team

Submitted by Customer Support on Thu, 08/07/2025 - 15:03

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Dear Joselyn,

Support is following up to ensure you were able to correct and enter your address to be able to transfer your results through FHA.

Sincerely,

TheHUDhousingcounselors.hud.gov Support Team

Submitted by joselyn.marcela25 on Mon, 08/11/2025 - 09:22

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Good morning,

I tried to follow up the steps below but I was not able to updated my address. I also contacted Kryterion but I haven't been successful either.

Submitted by Customer Support on Mon, 08/11/2025 - 09:36

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Dear Joselyn,

Support has updated your address for you. Please see attached photo. When transferring results please use the exact format listed below.

Sincerely,

TheHUDhousingcounselors.hud.gov Support Team

Submitted by Customer Support on Mon, 08/11/2025 - 09:47

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Dear Joselyn,

Thank you for contacting us to assist you. We appreciate your feedback and we are glad we were able to resolve the issue. Should you have any further comments, please do not hesitate to contact us again.

Sincerely,

The HUDHousingCounselors.hud.gov Support Team

Final Response Notes

Assisted with updating address 

My name is Joselyn Romero. I'm trying to transfer my exam results to FHAC to get my Counselor Exam ID online but I'm still getting the same error. (please see attachment). 

I sent an email before informing the same issue, but I got just the steps how to register after getting my Exam ID.

email
joselyn.romero@carecendc.org
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