Final Response Notes
Reset account/TFA intructions provided
hello this is i cannot access to my hot account it says contact support to reset your access but when i go to the support page i can either submit a request for support so i was wondering if you could let me back into my account as soon as possible because i need to take this item my number is 612448422 again i need urgent access to my account you setting my password but the website give the their contact support to reset your access please help me access this account i need to take this item as soon as possible my number is 612-448-4222
email
fthrstr@gmail.com
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HUD's Office of Housing Counseling
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Dear Fatih, Support has…
Dear Fatih,
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again. Once you have downloaded one of the apps below you must login to your HUD account a follow the steps to complete set up.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team
Hello, Thank you for your…
Hello,
Thank you for your response. My original account is bilgic@allstonbrightoncdc.org - it is still not working. Is there a reason why it is locked, and is there a way to fix that account so that I can use it?
Best,
Fatih
Dear Fatih, Your account…
Dear Fatih,
Your account bilgic@allstonbrightoncdc.org has been reset and will need to follow the same instructions provided for the other account to set up your 2-factor authenticator.
Sincerely,
TheHUDhousingcounselors.hud.gov Support Team