this is ashley staten ASHLEYSTATEN with community action agency of northeast alabama i'm trying to access the hud housing counselor's website uh my account and umm i guess i've been locked out and i need to try to access it because i have a exam scheduled umm for august the the 19th and i need to reschedule that can you please give me a call back so i can figure out what i need to do again it says the contact support because when i was trying to log in it just kept it wouldn't let me go and umm but one time and i'm putting in the password that i have and now it's just saying the contact support to reset the password my phone number is 256-899-8416 and office number is 256-638-4430 ext 102 thank you
email
ashley@caaneal.org
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HUD's Office of Housing Counseling
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Dear Ashley, Support has…
Dear Ashley,
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
ONLINE EXAMS - Candidates are free to reschedule or cancel an online test session up to 24 hours before the scheduled testing time. Rescheduling an exam within 24 hours will result in no refund for the original exam date and a $50 fee to schedule a new one. Candidates who do not reschedule at the time of cancellation or miss their testing time will not be issued a refund and must purchase a new exam for $60. Be advised, 24 hours is not 1 business day; it is 24 hours prior to the scheduled exam start time. Candidates should contact Support if canceling an exam with accommodations.
Please note: if you are unable to launch your online exam or re-launch your suspended online exam before it expires, you must contact Kryterion Online Support immediately for assistance or you will be considered a no-show.
EXAMS AT A TEST CENTER - Candidates are free to reschedule or cancel an exam at a test center up to 72 hours before the scheduled testing time. Rescheduling an exam within 72 hours will result in no refund for the original exam date and an $85 fee to schedule a new one. Candidates who do not reschedule at the time of cancellation or miss their testing time will not be issued a refund and must purchase a new exam for $100. Be advised, 72 hours is not 3 business days; it is 72 hours prior to the scheduled exam start time. Candidates should contact Support if canceling an exam with accommodations
Sincerely,
The HUDhousingcounselors.hud.gov Support Team