Ticket from Windy Lucius - Certification Exam

Submitted by windylucius@gm… on

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Submitted by Customer Suppo… on Tue, 11/19/2024 - 07:57

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Dear Wendy, 

You can access your scheduled exam by selecting the "Launch Exam" button on the top of your user profile then select "My Assessments" under "Need to reschedule?"

Please provide screen shots or a URL of where it states, "a knowledge assessment and pre-test is required prior to registering for the exam." as this is incorrect and will need to be changed.

We appreciate your feedback and will provide this to our IT team to make the user experience a little easier.

Sincerely,

The HUDhousingcounselors.hud.gov Support Team

Submitted by Customer Servi… on Tue, 02/25/2025 - 15:35

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Hello,

Support has not received your response. Therefore, we have closed this ticket.

If you still require assistance, please update this ticket https://hudhousingcounselors.hud.gov/node/31726. Hours of operation are 8:00 a.m. to 4:30 p.m. Eastern time Monday–Friday except Federal holidays.

Sincerely,

The HUDHousingCounselors.hud.gov Support Team

Hi, I am scheduled to take the exam on 11/20/2024. The dashboard is different which has been a barrier to me rescheduling my exam. None of the links are available to reschedule. May I please get assistance to access it. The steps appear to have changed, It states that a knowledge assessment and pre-test is required prior to registering for the exam. I would like to receive guidance on the requirements to taking the exam. Thank you for consideration on this matter. Windy Lucius.
email
windylucius@gmail.com
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