Ticket from AnnMarie Nelson - HECM Exam

I have taken and passed my HUD Home Equity Conversion Mortgage (HECM) Exam back on February 5 (which I have the confirmation email for), but, from what I can tell, it is only letting me transfer my HUD Certification Exam results (from 2022) to FHA Connection. Even the confirmation emails I have been receiving state congratulations on basing your HUD Housing Counselor Certification Examination on February 5, 2025. I need to ensure that I am getting the appropriate information transferred to FHA Connection, especially since my HECM Certification expires at the end of the month.

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Good morning my name is Madeline Morales I'm calling from Amahad housing counselor Spanish collision for housing and I'm trying to access my heckam exam this morning and I'm having difficulty accessing the test because is the website is not accepting my password I've tried to reset it and it's not accepting. It asked me to do a ticket so I'm right now I'm waiting for a response. You can reach me at 773-603-7384.