Hi good morning my name is Karen Vasaura. I'm just reaching out. I did some submit a ticket but it is urgent. So I'm trying to log into my hub housing counselor account and it's given me an error. It's saying contact support to reset your access. I had a test scheduled for 8:45 AM so I'm just afraid that I won't be able to reschedule or just get a refund. I was on time but unfortunately it's not.

What’s the next steps after passing exam? I’ve been trying to transfer my results. My old login wasn’t working, so I created a new login and it doesn’t recognize me. How can I resolve this matter?