Ticket from Pura Montas Arias - User Account

I had my HUD Certification online exam scheduled for today Feb/18/25 at 1 PM and the HUD system denied me access saying that my password for the Log in did not work. I tried to reset it. I received an email from HUD with a code but once I used the code it did not give me the option to enter a new password. I contacted the Kriterion team via chat.

User Account

Hi this is Melissa. I'm calling because I have to pay my son online at 1:00 PM is already 1:26 PM and I didn't get access because my password doesn't work. I received the e-mail to reset my password but immediately when I enter the code, the system doesn't work and says that I have to contact support department.