Ticket from Michael Drane - General

Aloha, I have two users at our organization who are currently training to become certified HUD counselors. They keep receiving a notification about having MFA set up however upon clicking on the notification, it takes them to their profile page with nothing there to add to their authenticator app. Are we missing something? I believe they said they have one more login before being unable to access the training module. Any assistance would be greatly appreciated.

Ticket from charlotte chabuka - Certification Exam

My scheduled exam was in chinese instead of English I accidentally picked chinese I did not realize it was. this is the email I got from Kryterion: Support for your exam case # 02902035 Hello Charlotte, Thank you for contacting Kryterion Technical Support. We're sorry to hear about the confusion regarding your exam version. Due to the policies set by your test sponsor, we are unable to assist you with this issue; you will need to contact your testing sponsor, Ajanta Consulting LLC, directly.