User Account

Submitted by Customer Support on

Hi, my name is Josiana Bellado and I'm just calling on the behalf of not being able to get into my HUD housing counselor account. I'm on the process of getting my certification so I just need access to my login. I'm able to put my username which is my work e-mail, but I need to put in my passcode and it's not helping me create an option to create one which I was unable to do so prior.

User Account

Submitted by Customer Support on

hello this is robin i'm giving a call because i'm having some issues with my login everything is fine but once i log in it takes me to the verification page which i already set up but i'd never get the tank code in order to put it into the system so i can log in so i wanted to get some help with that or if i that's something so please give me a call back umm my email is EWURAB as in boy E as in egg N as in nancy a at

User Account

Submitted by Customer Support on

hi my name is denise you're ure umm i am unable to log into my account on the housing counselor website and if you could give me a call back my phone number is 315-887-8109 thank you have a good day

Ticket from Brady Donohue - Certification Exam

Submitted by brady.donohue2… on
I was given the opportunity to step out and use the restroom for 5 minutes according to the proctor. I set a timer for 4 minutes to make sure I was back to the testing area in time. I came back to my testing area and received a message saying my test was suspended for not complying. This is not my first attempt so I know the process. I was not given any instructions yet to begin verification and beginning the test so I'm not sure why my test is being suspended.
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