I have registered for the HUD counselor exam, but I need assistance with setting up. I have managed to lock myself out of my account. Please help with unlocking my account so that I may initiate the process towards reaching the requirements to take the exam.

I am having issues logining in and it saying to contact support. It seems like something is block

When I try to log on, I get told I need to do a two factor authorization and that I need to put in a code, but I am not receiving the code anywhere. I need to log on to do the practice exam.

My agency's off-site IT service is having difficulties setting up my computer for my extam Friday, September 13 at 8:45am. There are certain links that seem to go no where, and the practice test calculator is not responding to input. Where do I go to get my Webassessor credentials, or log into my Webassessor portal? I would like to see about changing my testing location from my agency to the local testing location (NVU-Lyndon) because I am not confident of the hardware/software/network that I would be accessing my exam through.

I do not remember what the 6 digit verification code is and it will not allow me to do anything without it.

my login is not wk and verification code is not sending to my email

For the online proctored exam, are we allowed to have notes available to use? Do we need to be in a space alone, can it be done at home or office location? I cannot find the test guidelines for online testing. I am scheduled to test online on 9/12/2024

Hello, My name is RaeAnna Hudnell. I was supposed to take an online test on August 23, 2024, at 7:45p. It would not let me take the test even though I downloaded everything needed and tested my computer. I would like a refund. I have sent an email through support and no one has gotten back to me at all. Can someone please help me with this matter?

I have now left a VM to receive tech assistant. I email you last week, mentioning that I was having trouble with the next step to go into my account. Tech assistant didn't send me a ticket. When I tried to complete the next step, it would not accept the password that was given to me. If someone can call me to provide me information on the next step I would appreciate it, as I'm an going to take a couple of day to review, take the practice test, and the final test.

I have been having trouble accessing the site to take the exam. It gives this error message: Hmmm… can't reach this page Check if there is a typo in www.hudhousingcounselors.hud.gov. DNS_PROBE_FINISHED_NXDOMAIN Can you please assist in troubleshooting? Thank you!