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Ticket from Ruth Olivares - User Account

Submitted by camurexerciinh… (not verified) on Tue, 09/03/2024 - 11:38
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Cannot log into account & password reset link advises me to contact support.

Ticket from Sabrina Fagley - User Account

Submitted by camurexerciinh… (not verified) on Tue, 09/03/2024 - 11:23
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I got locked out of my authenticator app. Its asking for a pin and I don't know what it is. How can I fix this?

Ticket from Diana Martinez - General

Submitted by camurexerciinh… (not verified) on Tue, 09/03/2024 - 10:56
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I am trying to log into my account and it keeps asking for a two step authentication code and I am unsure how to obtain that code. I looked up frequently asked questions and other resources and I cannot find how to obtain that code. Can you assist me with figuring out how to get my code?

Ticket from Yuri Chigna Alston - User Account

Submitted by camurexerciinh… (not verified) on Tue, 09/03/2024 - 09:53
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Not sure why the site keeps kicking me out. States to contact support for access to my account. Thank you.

Ticket from Justin Koch - User Account

Submitted by camurexerciinh… (not verified) on Tue, 09/03/2024 - 09:34
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I am not receiving the authentication code necessary to log in when I attempt to. I have the HUD Counselor's exam tomorrow morning and will need this in order to take that test.

Ticket from Carmen Gonzalez Batiz - User Account

Submitted by camurexerciinh… (not verified) on Tue, 09/03/2024 - 08:38
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It keeps asking me for a two-facto authentication. I do not know where to find this and it's getting aggravating.

Ticket from Sarah Hutchinson - HECM Exam

Submitted by camurexerciinh… (not verified) on Mon, 09/02/2024 - 15:21
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I was informed that I need to contact support. I cannot log in> Thanks

Ticket from Valerie Colegrove - User Account

Submitted by camurexerciinh… (not verified) on Sat, 08/31/2024 - 20:29
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Two factor authentication

Ticket from allison berro - Certification Exam

Submitted by camurexerciinh… (not verified) on Sat, 08/31/2024 - 15:24
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hi, i am not able to log in or reset password on ths computer, but i am able to on my ipad

Ticket from Rian Graham - Certification Exam

Profile picture for user Live4rian
Submitted by Live4rian on Fri, 08/30/2024 - 15:47
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Need a refund this site don’t work

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HUD Housing Counselors

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Note: This material is based upon work supported by funding under an award with the U.S. Department of Housing and Urban Development. The substance and findings of the work are dedicated to the public. Neither the United States Government, nor any of its employees, makes any warranty, express or implied, or assumes any legal liability or responsibility for the accuracy, completeness, or usefulness of any information, apparatus, product, or process disclosed, or represents that its use would not infringe privately-owned rights. Reference herein to any specific commercial product, process, or service by trade name, trademark, manufacturer, or otherwise does not necessarily constitute or imply its endorsement, recommendation, or favoring by the U.S. Government or any agency thereof. Opinions expressed on the HUD Exchange are those of the authors and do not necessarily reflect the official position of, or a position that is endorsed by, HUD or by any HUD program.