Good afternoon, I am following up on the email that was sent yesterday regarding my SSN. My employer cannot register and transfer my Counselor ID on FHA connection it is giving the error message "NO CERTFIED EXAM DATA ON FILE" can you please help with the steps to take, as this matter is urgent, Thank you.

Cannot login

Hello- I was wondering where I can get the training for the HUD housing counselor? I went to this link: https://www.hudexchange.info/programs/housing-counseling/training-partners/ I found the affiliated partner trainings but they all seem to be different and offer different courses. Is there a list of trainings I would need to take to pass the exam in confidence? Is there a clear list of materials that would be on the exam that I can reference? If possible, I would like to speak over the phone to ask some additional questions.

need re scheduling help

I have not received my HUD Exam ID. where do I find this?

I'm started taking the training, but I'[, not sure where do I see the modules I have already completed. I can be reached at 630-405-8966; Maria.o.franco@icloud.com

Hello, I'm Julio Lopez Rodriguez a Talent Development Leader from GreenPath Financial Wellness. Here I'm in charge of the HUD certification for our housing counselors. We are currently in the middle of a certification training and one of our counselors is unable to get in the HUD website due to the new MFA (Mutil-Factor Authentication). Her name is Fatima Glass and she left you a message a couple days ago with no response. She really needs access as she needs to schedule her certification very soon.

I have a test scheduled for tomorrow however I have Covid symptoms and need to reschedule as to keep staff and other test takes safe

Hello I have difficulties logging into the platform. Could you please help. thanks

2 Factor authentication. Please provide instructions to gain access to 2-factor authentication. https://www.hudhousingcounselors.hud.gov/tfa/234911/i8egRfGQyYc6p4WHHQq0F03p8CgwKNq_SgABwef1T48 I am using a work laptop and can not download certain apps. What do you suggest?