I am reaching out to HUD concerning a few this. First thing is I am trying to reschedule myself to take the HUD Housing Counselor Exam and I can't get in because of this two-factor authentication I reached out a day ago to inform some one that I am not able to get it to work for me and the email address that I am you in not working, so I don't what to do. I have asked if this can be removed, and I really haven't received a straight answer. I don't have a phone number to actually speak to someone there and I need to also talk to someone about the HUD Housing Counselor Exam.

Good Afternoon, Can you help me with validating my profile information? Such as confirming my SSN? My employer is stating that my SSN is not being accepted in the HUD exchange portal. Thank you.

I want to get counseling prior to applying for a reverse mortgage.

I no longer have access to the device I used for the two factor authentication. I cannot access my account.

Where do I locate the exam calculator and white board in order to practice for upcoming exam ? I appreciate any assistance. I can be contacted at delores.funk@cefseoc.org Sincerely, Delores Funk

I am following up to a previous ticket that I submitted. My account is locked, I cannot access the two-step verification. I am scheduled to take my test today at 16:30. Can someone please help me access my account and send me detailed instructions for the two-step verification?

cannot log in

I'm having trouble with two way authentication since yesterday.

I cannot access my account

when i attempt to sign in i am prompted with an error message that states "contact support to reset your access"