User Account

Submitted by Customer Support on

jason yancey 213-923-9987 having difficulty logging into the hud housing counselors page there's an issue with the two factor authentication umm every time i put in the code it's not working and even with the new generated code so i need some assistance thank you

User Account

Submitted by Customer Support on

good morning my name is gloria GLORIA last name IN AM AGUA i'm calling from agency number 90751 i've registered on the hudhousingcounselor.hud.gov site so that i could take the practice exam however when i went back in it says that my password needs to be reset when i go to reset password it says to contact support as it can't be reset so i'm not sure what's wrong with my profile my the username that i selected is GGI

Ticket from Karen Richel - Certification Exam

Submitted by camurexerciinh… (not verified) on
I would like to obtain the Housing Counselor certificate through my office. I work for the University of idaho Extension as their financial educator, counselor, and money coach. Although UI is not HUD certified, I am a certified counselor in the financial field. I work extensively with Habitat for Humanity (serve on the Board as well as family support committee) and a regional housing land trust. My background in financial counseling has earned me these spots. I would like to expand my reach as a certified housing counselor.

Ticket from Anika Hossain - HECM Exam

Submitted by ahossain@scucs.org on
I am already on the HECM roster as a HECM counselor. HECM counselors must take and pass he HECM exam every 3 years. I will need to take the exam by 7/15/25 in order to remain on the roster. However I am having issues registering for the exam. Upon completing the exam registration form on hudcounselors.com I am directed to a page to begin the exam without scheduling or paying the exam fee. I am looking for guidance as to how I correctly register and schedule the exam.

Ticket from Germaloris Perdomo - Kryterion/Webassessor

Submitted by Germaloris_ on
Good morning. I've been trying to log in to take my exam for two days, and I keep getting this warning that I need to download the security browser. I've downloaded the security browser four times, and I'm still having trouble logging in. I'd like you to please help me resolve this problem so I can take my exam.

Ticket from Annette Dominguez Gutierrez - General

Submitted by camurexerciinh… (not verified) on
After taking the exam and becoming certified, how would I get a job? I looked on USAJOBS and found nothing related to HUD counselors. How long does the process take from studying for the exam to getting hired? Is there part time jobs available? Can I train for the exam while being employed elsewhere? If I don't pass the test the first time would I have to pay to take the exam again?

User Account

Submitted by Customer Support on

Hi my name is Charles Archie and I'm calling in regards to being locked out of my account. I believe it's because of too many password attempts. I'm looking to study and take as many practice exams as possible for the actual exam and so I'm looking to get the actual login reset if possible. Could you please give me a call or e-mail me?

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