Ticket from Frances De La Cruz - Certification Exam

Hello, my name is Frances and i am looking for accommodations for when taking the HUD exam. I have dyslexia and ADHD and taking test can sometimes extremely difficult for me. I have been able to have accommodations in my college where the test is in audio form which helps me be able to respond as well as an extended test time. if it is possible to try to make these accommodation.

General

Hi, my name is Aaron Rappaport, the last name RA P0P 0RT, my phone number 312-208-2650 Calling from the Chicago area. I took the HUD counseling exam twice this week and both times I got exactly 496, four points less than the required 500. Is that a coincidence? That seems awful coincidental. Is it possible there's a technical error with the scoring mechanisms right now, especially with Federal funding cuts?

Certification Exam

Dear HUD Housing Counseling Support Team,

My name is Rachelle Prouse. I was scheduled to take the HUD Housing Counselor Certification Exam today, May 13, 2025, at 2:30 PM Central Time. Unfortunately, I was unable to access the exam at the scheduled time.

I am seeking guidance on the next steps to resolve this issue and reschedule my exam. Please advise on how to proceed.

Thank you for your assistance.

Ticket from Niya Motin - Certification Exam

I have been hospitalized since 5/12/25 and am scheduled to take my exam on Friday, 5/16/25. I contacted Kyrterion yesterday (5/14/25) to reschedule my exam; after messaging via chat it was discovered that they were unable to make the necessary changes; I was told to contact HUD. When I was able to access my login password to the HUD exchange, I was asked to give a 6 digit code. I do not know what or where to find the 6 digit authentication code. I just need to reschedule my exam. Please advise.