Hi there, good morning. I have kind of a long story. I have been struggling to log in since Friday. My exam was originally set for Friday at 10 AM and I was not able to get in. I eventually I talked back and forth with criterion they said that they really couldn't help me get in there. The problem is now that when I go to login it tells me that I have to contact support. Almost like they have taken me out.

Hi, my name is Alicia Johnson. I've read it here twice for the class but was unable to log in because I didn't have a 2 factor authenticator. One of you guys sent me 3 links to download it, but my e-mail address is is not a Gmail so I don't know how to sign into this authenticator. I don't really know how to work it or do it so I could do my test.