Ticket from Audrey Howard - User Account

Submitted by camurexerciinh… (not verified) on
I don't know why I keep having an issue with signing into my account. It seems like everytime I put my password in it says its invalid and when I request to reset password, the change password email is generated by when I tap on the link it does not take me to the reset password site only to the log in site. Then when I try to repeat this process again to try to change the password, the system logs me out. This is frustrating. Please help. This is now the 3rd time i believe regarding this same issue. Thank you in advance.

User Account

Submitted by Customer Support on

Hello my name is Melody Inella. My number is 916-837-7231. I've got an issue logging in. I don't need another passcode. I'm having trouble getting the Google Authenticator codes that I'm receiving. They're not valid through the website. So a tech support person told me that it's something going on within the HUD website.

User Account

Submitted by Customer Support on

The site is called the HUD Housing Counselors website. I am having trouble linking my account to the authenticator to generate a verification code. if you are not able to solve my problem.  Can I create a new account with a different email and register for the exam?  I need to take an exam before the end of April.  Thank you.


General

Submitted by Customer Support on

Hello, my name is Michael Hunter. I've left messages several times and I can't get through to anybody. I need help accessing my FHA connection. I have already passed the exam. My exam results have already been transferred and I'm not trying to gain access to my HUD housing counselor account, but I'm actually trying to gain access to my FHA connection account. If I can have some help with that would be great. Thank you.

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