To cancel or reschedule your exam, sign in to HUDHousingCounselors.hud.gov and select Change Your Test Date in the Countdown to your Exam! section of your User Profile Dashboard. 

Follow the steps to reschedule or cancel your scheduled exam (cancelled exams will be refunded to the credit card used), then follow the steps to schedule a new exam.

Dear Maria,

Thank you for calling the Hotline and asking about Certification Exam requirements. To follow up, here is some information for you about certification and the exam. Please don't hesitate to contact us again with any additional questions. Good luck to you on beginning your career as a Housing Counselor again!

I got an email concerning cancellation /reschedule for training but this email was addressed to a Michelle Calloway. Kryterion Support gave me a link that came here.

Concerning the exam and the cancellations at most exam centers due to coronavirus, is there currently any statement from HUD concerning an extension of the timeline to pass the exam at this time?

I have a counselor, Kenslande Jeanbart, that attempted to take the HUD exam on March 1st. Before the first question was even asked, her test was suspended and she could not take the exam. It appears this occurred because she was giving herself a pep talk.

Reschedule due to COVID-19

case # 01184165

My test was interrupted numerous times and I would like a refund of my testing fees or a chance to retest.

Hello, I just saw where y'all are rescheduling HUD exams due to COVID-19, does this apply to those taking online training too?

have not received link to reset password

Need to schedule HUD exam.
Stephanie P Bedford
Advantage Housing Inc
765-210-7708