Ticket from Ben Kerill - Training

The glossary leads to a broken link in every single module for weeks now. Not one single link in the training, in any module, leads anywhere except an error screen. In the practice exam, questions 75-80 are the exact same as questions 81-86. None of the training is as specific as the knowledge assessment or practice exam is, and will gloss over important information in one or two sentences on one random slide.

Ticket from Aida Walls - Training

I am a HUD-certified housing Counselor, but I want to take the Reverse Mortgage training certification. Where do I need to go for the training and the certification? I am presently working for a non-profit organization as a housing counselor and educator. Thank you for your prompt response to this very important matter.

User Account

Sonia Nicholson and I am having trouble. I've been locked out of my account. If you could give me a call back and help me to reset that I would appreciate it. I was trying to get signed up for the exam, was on the scheduling process when it happened. It's something with the authentication or something. I need help. Thank you. My phone number is area 816-876-1758. Again, my name is Sonia Nicholson.

Ticket from Melody Enella - User Account

Hello. I've been trying for quite a while now to log in to my account to take the practice exam. Unfortunately, I have been unable to get the two-factor authentication to work with my phone. I've tried everything I can think of, but the codes I'm receiving are not accepted by the program. Is it possible for you to delete my account on your end so that I can re-register? Maybe if I start the whole thing over, it will work out. Any suggestions are very welcome. Thank you for your help. Melody Enella 916.837.7231

Ticket from Wafaa El maaroufi - HECM Exam

Hello. I received an email that I scored 0. Did any of my answers get recorded? I know I was having issues and I was told to reboot the system few times. Did that have an impact because I know I have answered a lot of them correctly. 0 doesn't make any sense. Any help is appreciated in this matter. Thank you!

User Account

Hello, my name is Heather Shoe, last name spelled Xu. My phone number is 203-430-4966. I'm calling because I'm having trouble accessing my account. It says contact support to reset your account or something like that. And I wasn't able to support to submit a support ticket through the website either. The issue, yeah, issues. It won't let me enter my name or e-mail address in the form.