I sat for the housing counseling exam on 1/29/18, at the Roswell Rd. location in Atlanta, GA. There was an issue with using the computer's calculator. The keypad function did not work so I used the mouse. When clicking on numbers and symbols (+*-=) it would not execute the command. This became extremely frustrating as I was up against the clock. I had to repeat the same function several times for it to work. As a result I lost my place and had to reenter numbers, review questions and try remembering the sum to solve the equation.

If you are unable to recall your password, enter your account email in the Forgot Password? tool. Within a few minutes, you will receive an email with a link to verify that you are the account owner. You will need to set a new account password after email verification.

To Whom this may Concern,

In order to be certified, an individual must both pass a standardized written examination covering six major topic areas, and work for an agency approved to participate in HUD’s housing counseling program. In other words, you can take the certification exam without being employed at a HUD-approved agency; however, to become certified you must pass the exam and work for a HUD-approved agency.  

Not able to find an onsite exam near me.

Dear Madam or Sir,

We’d like to ask for your help with an error we encountered while accessing hudhousingcounselors.hud.gov, please.  After entering the URL, our browser came back with this message:

[see uploaded image]

Need log in Information such as log in and password to register for test
Thank you
Beatriz Mauersberg

Hello,
I paid and took the online version however I failed, I wanted to schedule the in person test on 1/16 @ 1pm here in Lancaster, CA.
Please advise if I can switch the payment credit for this retake or if I have to pay the $100 in full to take the in person test.

Thank you for informing us of the technical issue you are experiencing. We are working to replicate the issue and consulting with our technical staff to resolve it as quickly as possible. If applicable, we will contact you once the issue is resolved.