Individuals planning to take the certification examination at a proctoring center can utilize the tool to Locate a Kryterion Testing Center. Candidates can view appointment availability and schedule the exam via the Registration Process. Test centers cannot schedule your exam.

Dear Counselor,

Your request for extra time due to limited English proficiency is approved.

Please complete the following steps:

Limitadong kasanayan sa ingles    |   제한된 영어 능력     |   Trình độ tiếng anh hạn chế  

Maîtrise limitée de l'anglais            |   英语水平有限       |   Konpetans angle limite 

The HUD Housing Counselor Certification Exam is available in English and Spanish. Candidates with limited English proficiency and limited Spanish proficiency may request additional exam time.

To cancel or reschedule your exam, sign in to HUDHousingCounselors.hud.gov and select Access Exam Details in the Countdown to your Exam! section of your User Profile Dashboard. 

Follow the steps to reschedule or cancel your scheduled exam (canceled exams will be refunded to the credit card used), then follow the steps to schedule a new exam.

Querida [NAME],,

Recibimos su solicitud de tiempo adicional debido a un dominio limitado del idioma.

Dado que el español es su idioma principal, no es elegible para un ajuste de idioma porque el examen está disponible en español. Por lo tanto, hemos cerrado su solicitud.

Launching the exam symbolizes your signature and acceptance of the following terms:

During the exam, test takers must abide by industry-standard testing rules. Certain actions and items are prohibited during testing. Read the following instructions and rules to ensure a successful exam experience.

Dear Counselor,

Your request for [INSERT ACCOMMODATION(S)] is approved.

[Insert info from KryterionTest Center Network, if appropriate]

Please complete the following steps:

Dear Counselor,

We received your request for accommodations for [INSERT ACCOMMODATIONS REQUESTED]. Please note that reasonable accommodations are provided to eligible test takers in accordance with the Americans with Disabilities Act (ADA).

Your request is not complete as your statement/documentation does not meet our requirements. Please review the information below and provide adequate documentation. 

Upon completion of the certification exam, each candidate receives an immediate PASS or FAIL notification, as applicable. Candidates who pass receive an email outlining next steps. Those who fail receive an email report with information as described in the practice exam feedback explanation.