Dear Counselor,

We have reviewed your Fee Waiver Request.

Your request has been denied because situations in which [PICK ONE] the candidate purchased the wrong exam / the candidate failed to obey the rules / the circumstances described do not qualify as an emergency are not eligible for a fee waiver.

OR

Upon completion of the certification exam, each candidate receives an immediate PASS or FAIL notification, as applicable. Candidates who pass receive an email outlining next steps. Those who fail receive an email report with information as described in the practice exam feedback explanation.

The fee charged each time an individual takes the certification examination is based on the cost of administering the examination. As announced in the Federal Register Notice dated May 31, 2017, an online proctored exam costs $60 and an in-person proctored exam costs $100. Any changes in pricing will be published in advance in the Federal Register. 

The certification examination was developed according to professional standards recognized by the testing industry and designed and constructed to be free from bias and measure only approved examination content. The following steps were taken to achieve these goals:

Dear Counselor,

There is no record of a payment for an exam under your name. You may need to try again.  

If you experience issues with exam set up, launch, or during your exam, contact Kryterion Support immediately:

Dear Counselor,

HUDHousingCounselors.hud.gov cannot comment on specific test questions nor can we advise candidates as to whether they answered a question correctly or not. We have manually reviewed the scoring of your examination and confirm that the score originally reported is correct.  

Sincerely,

The HUDHousingCounselors.hud.gov Support Team

For online proctored exams, computer systems must meet the criteria outlined on the Kryterion Online Proctoring Support page. Before scheduling your exam, we encourage you to visit this page to test equipment compatibility, which includes checks for webcam, microphone, and internet speed. Individuals planning to take the certification examination online can prepare by taking the following steps:

Dear Counselor,

In the practice exam, not all questions have a direct correlation to specific modules in the training content. The test question title information (i.e., A.1.1.1) does not directly identify a specific module. Many questions relate to content from multiple modules.

Sincerely,

The HUDHousingCounselors.hud.gov Support Team

Dear Counselor,

Your request for reasonable accommodation has been submitted for approval. Please feel free to respond to the link in this ticket with any questions or concerns you may have.

Sincerely,

The HUDHousingCounselors.hud.gov Support Team