Exam registration, cancellations, and changes are handled through your account on HUDHousingCounselors.hud.gov.

HUDHousingCounselors.hud.gov provides access to training and exam materials in Spanish. Sign into your account and take the following steps to access each component.

For online proctored exams, computer systems must meet the criteria outlined on the Kryterion Online Proctoring Support page. Before scheduling your exam, we encourage you to visit this page to test equipment compatibility, which includes checks for webcam, microphone, and internet speed. Individuals planning to take the certification examination online can prepare by taking the following steps:

Dear Counselor,

In the practice exam, not all questions have a direct correlation to specific modules in the training content. The test question title information (i.e., A.1.1.1) does not directly identify a specific module. Many questions relate to content from multiple modules.

Sincerely,

The HUDHousingCounselors.hud.gov Support Team

Dear Counselor,

There is no record of a payment for an exam under your name. You may need to try again.  

Upon completion of the certification exam, each candidate receives an immediate PASS or FAIL notification, as applicable. Candidates who pass receive an email outlining next steps. Those who fail receive an email report with information as described in the practice exam feedback explanation.

During the exam, test takers must abide by industry-standard testing rules. Certain actions and items are prohibited during testing. Read the following instructions and rules to ensure a successful exam experience.

If you experience issues with exam set up, launch, or during your exam, contact Kryterion Support immediately:

To cancel or reschedule your exam, sign in to HUDHousingCounselors.hud.gov and select Access Exam Details in the Countdown to your Exam! section of your User Profile Dashboard. 

Follow the steps to reschedule or cancel your scheduled exam (canceled exams will be refunded to the credit card used), then follow the steps to schedule a new exam.

Individuals planning to take the certification examination at a proctoring center can utilize the tool to Locate a Kryterion Testing Center. Candidates can view appointment availability and schedule the exam via the Registration Process. Test centers cannot schedule your exam.