Ticket from Summer Blanton - Certification Exam

Hey,
This is Summer Blanton, account sblanton717@gmail.com. Account is still locked and I'm needing for my employer to sign me up for the test again. Can you please unlock it so i can retest? And what can i do to get it unlocked so i don't have to email again and get it unlocked?
Thank you Summer

Ticket from Victoria Ray - Certification Exam

First Name: Victoria
Last Name: Ray
Email Address: victoria.ray@crossvillehousing.org
Phone Number: (931) 484-2990
Exam Type: Exam at a test center
Scheduled Exam Date: Tue, 01/09/2024
Scheduled Exam Time: 12:30 am
Identify the requested action: I would like the fee waived to reschedule my
upcoming exam
Identify the circumstances: I required medical attention

Ticket from Lyndsay Lopez - Certification Exam

First Name: Lyndsay
Last Name: Lopez
Email Address: Lyndsay.Lopez@jamescitycountyva.gov
Phone Number: (757) 585-6439
Exam Name: HUD Housing Counselors Certification
Exam Type: Online Exam
First preferred date: Fri, 03/01/2024
First preferred time: 10:00 am
Second preferred date: Sat, 03/02/2024
Second preferred time: 10:00 am
Third preferred date: Thu, 02/29/2024
Third preferred time: 10:00 am
Accommodations requested for online exam:
- 1 hour of additional time

Ticket from Victoria Ray - Certification Exam

I had gone online and got extra time for my test. I set my test up for March 5th at 12:30 but the print out showed January 9th. I have been out of work because of the snow. I had already paid for the test. I was told to pick one of the dates I had requested, which I did. Could you please help me set up this test for march 5th at 12:30 at Walters State Communinity College. I also have the email where I was approved for the extra time because my doctor wrote a note.