Ticket from Anonymous - Certification Exam

Hello, my name is Jayna Johnson. I am the Housing Education & Resource Manager at Tennessee Housing Development Agency, who oversees our HUD program and Homebuyer Education network partners. I was contacted by a network partner, Lydia Hoskins, who completed the exam online today (12/14) but upon completion and while reviewing her exam, she was asked to scan her room and notified that she would not be able to submit. We are unsure who her "administrator" is but I am hopeful I can assist with a resolve.

Ticket from Anonymous - General

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Ticket from CORZANN SAILOR - Certification Exam

Due to the very loud level of the white noise that was constantly on during my exam, I would like to request a NEW TESTING CENTER. I did tell the testing proctor, that I used the ear plugs provided, but it was still unbearable and affected my comfort and anxiety for the exam. I am requesting a REFUND to be APPLIED so that I can RETEST at the ALEXANDRIA, VA Location. I sent an email, but no one called me to resolve. Thank you!