Ticket from Anonymous - Certification Exam

Hello,
I made an error in typing my SSN when transferring my exam results to FHA Connection. I've been trying to correct this mistake since 7/31/2023, and the following is the latest message I received from support at HUD Exchange:
Hello Clarinda,
Thank you for the additional information you provided. Our recommendation is to contact Support | HUD Housing Counselors Training and Testing for Certification to request that your test result be resubmitted with your correct SSN. After that is done, you can try applying in FHA Connection again.

Ticket from Leon B. Melendres Jr. - Training

Training Support Department:

I noticed on my Knowledge Assessment that I had some incorrect answers that are actually correct.

Please double check:

- That pricings for some FHA products have MIP that cancel once LTV reaches 78%. FHA.com under MI pricing.

- That Down Payment Assistance not only can be found under the HUD website, but also the FHA website under Grant Programs.

- That the FHA EEM can add + 2% to the Housing Ratio NOT just the back end.