Ticket from sona gallatin - Certification Exam

Dear Sona,

We received your voicemail about the prompt to enter a password on webassessor.

After signing in to the HUDHousingCounselors.hud.gov site, users are not required to enter username and password credentials to access Webassessor. Your HUDHousingCounselors.hud.gov user account automatically logs you into Webassessor.

There is a known browser error in which candidates are sometimes kicked out of Webassessor and asked to log back in.

Ticket from LuChiea Hinnant - Certification Exam

Ms. Hinnant called in to request rescheduling her exam due to her special accommodations. She requested going into a testing center. Support cancelled and refunded her exam and let Ms. Hinnant know that the exam is 2 hours and she okay'd scheduling for an exam without her accommodations. Support promised Ms. Hinnant that support would be on the phone with her to schedule in case she runs into any issues. 

Ticket from Haley Kulp - Certification Exam

First Name: Haley
Last Name: Kulp
Email Address: hkulp@delcofoundation.org
Phone Number: (610) 731-6864
Exam Name: HUD Housing Counselor
Exam Type: Online Exam
First preferred date: Mon, 09/25/2023
First preferred time: 10:15 am
Second preferred date: Fri, 09/29/2023
Second preferred time: 10:15 am
Third preferred date: Wed, 10/04/2023
Third preferred time: 10:15 am
Accommodations requested for online exam:
- 1 hour of additional time