I would like to schedule to take the HUD Housing Counselor Exam in person at the Florida Gulf Coast University Kryterion testing location. I am a California resident in Florida attending to a family medical emergency. The HUD Counselors site is not allowing me to change my state location in order to schedule the exam. What can be done?

I have both the Microsoft and Google Authenticator apps. Neither will let me add my HUD account without a QR code. I cannot access my account without the two step verification and the link you sent about just clicking the + icon and adding my hud account doesn't work. It keeps asking for a code or QR code.

Trying to log into my account to take the HUD Study Exam and the actual HUD exam yet there is a verification code being sent however, I haven't received it yet. Please advise.

Looking for a counselor for my mortgage

I need to reset my password and there is a notice to contact support in order to do so. I already got a reset link but at no point did I get the option to create a new password. Thank you in advance.

I was an Approved HUD Housing Counselor, and I believe my current status is Inactive. I sent an email asking to obtain my Original ID # which would reference me in system Was Emailed the following response, I Tried system is not acknowledging me (From: SFADMIN Sent: Wednesday, May 14, 2025 4:22 PM To: Campbell, Kerrey [DCA] Subject: [EXTERNAL] Re: Encrypt: *Password Reset and User ID Request * The password for user id MDKV80 has been successfully reset. It is now the last six digits of the users Social Security Number.

Trying to schedule a HUD certification exam. We are needing to provide an authentification code to access schedule via our sign in. We need guidance on how to do this. Thank you.

I am currently in the hospital and scheduled to take the exam on Friday, May 16th at Gwinnett Technical College. I need to reschedule but I do not have my work computer or cell phone to verify my identity/login. Please advise as to how I can reschedule. My personal cell number is: 678-710-1650 my personal email address is: niwalker@bellsouth.net

I keep having password issues if you guys may please assist