Ticket from Dean Sims - HECM Exam

Thank you for this e-mail. I used the link and attempted to reset and it just takes me to the login page for the testing site. I have downloaded google authenticator and made sure my work e-mail address is linked to it on my phone. I am getting all kinds of codes to verify my identity from other places. Just not the testing site. Everything was working fine on Friday, as for as my being able to purchase and take the exam goes. I was getting codes from the website to my phone just fine.

Ticket from Audrey Howard - User Account

I don't know why I keep having an issue with signing into my account. It seems like everytime I put my password in it says its invalid and when I request to reset password, the change password email is generated by when I tap on the link it does not take me to the reset password site only to the log in site. Then when I try to repeat this process again to try to change the password, the system logs me out. This is frustrating. Please help. This is now the 3rd time i believe regarding this same issue. Thank you in advance.

User Account

Hello my name is Melody Inella. My number is 916-837-7231. I've got an issue logging in. I don't need another passcode. I'm having trouble getting the Google Authenticator codes that I'm receiving. They're not valid through the website. So a tech support person told me that it's something going on within the HUD website.