Ticket from Booker Gompah - User Account

Need to have account reset again. TFA never takes after i give the code given to me by the HUD site. Please reset yet again. Thank you. I am having difficulty paying to have new test scheduled in Kryterion. Each time i go in and setup for the onsite test. When i submit payment information. I receive a message that says 3DSecure Error message: "Payer Authentication Error - Blocked due to Failed Authentication rule" . My bank says they are not even seeing the charge on their end.

Ticket from Crystal Brown - User Account

Reset my account please so I can add to my ticket and figure out how to fix the mess of my hud counseling accommodation exam that was canceled rescheduled canceled reschedules and now I couldn't even take it and NTC is awaiting a new date for me to come. My job is also looking for resolution.

Ticket from Daniel Otero - Certification Exam

He presentado 4 veces el test de certificación en idioma español, pero me resulta imposible pasarlo esto debido a que varias de las preguntas son confusas debido a errores en la estructura gramatical del idioma español. Infortunadamente mi lenguaje ingles es limitado y no podría presentarlo en dicho idioma. Gracias

User Account

Hi, this is Megan Freeman and I'm calling from 913-299-3181. I am trying to log into my HUD housing counselor account to get my certification after having passed passed the test and I am not able to log on. Please give me a call. Thank you.

User Account

I was scheduled to take the HECM exam this morning at 9:30 a.m. but was unable to access the exam. Kryterion attempted to get me access but I continued to get the message –

Contact support to reset

User Account

Caller is trying to log in to HUD Housing Counselor system. User ID: teresa@flhome.org She is preparing herself to take the exam - she wanted to login to take practice tests, and she tried to login, but it says, "Contact Support to re-set access."  Please help her log back in to the HUD Housing Counselor system. She is scheduled to take her exam next Tues., 04/15/25.