New content for CFPB’s Mortgage Servicing Rule update, issued August 2016 (including TILA, RESPA, HOEPA impacts); updates for MHA program expiration, Hardest Hit Fund, and National Mortgage Settlement of 2012
Clarification that training includes current URLA form (A future update will include redesigned form slated for use in 2018)
Updates for HUD’s Rule on Affirmatively Furthering Fair Housing (AFFH), issued July 2015
On January 25, 2017, join HUD's Office of Housing Counseling for a detailed discussion of the changes to HUD's Housing Counseling Program as a result of the Final Rule published on December 14, 2016. This training is for housing counselors. After registering, you will receive a confirmation email containing information about joining the webinar.
HUD No. 16-190
Effort designed to improve and standardize professional standards for those who counsel consumers
WASHINGTON – The U.S. Department of Housing and Urban Development (HUD) today announced it will require that housing counselors participating in HUD programs to be certified to offer counseling services to consumers. In order to become certified, housing counselors must pass a standardized written examination and work for a HUD-approved housing counseling agency (HCA).
Caller had called before and was still having the same issue - the visuals for the animated training were not appearing (aside from the menu and progress bar). Her tablet and the library computer were having the same issue. Support showed her the PDF guides so that she could study them online or print them.
The Caller asked how she could take the certification exam. I explained that the Final Rule had not been published and so the exam was not available. She asked if there was a certificate she could get to put forward as evidence when the exam became available and I said no. She wonder then what the training was good for and I explained that when the exam because available it would based on the topics in the training and that those topics were defined by the law to be subjects housing counselors should have a basic competency in.
Caller stated she could not see the main visuals of the training. "Menu," "Resources," "Glossary" and "Help" all appeared, as well as the progress bar (which filled in), but nothing else appeared.
Caller said she had been watching the training the day before and it had worked then.
Caller said when she opened the training, a "little blue box" would appear. The caller either knew or assumed the box was asking if she wanted to resume where she left off. Whatever labeling the box had did not appear to work either; she would click on the box but then nothing would happen.
Caller had read online that HUD was switching to individual certification and was curious about the process. I told the caller that wasn't finalized and that the Final Rule needed to be published before that was established. I advised the caller to speak to HUD directly and gave the caller the 800 number and the 202 number for HUD.
HUD's Office of Housing Counseling
Use #HUDCertifiedProud once you are HUD Certified!