HUDHousingCounselors.hud.gov Support provides technical support and general program information related to the HUDHousingCounselors.hud.gov training and certification exam program. If you have additional questions about the housing counselor training and certification program, please visit the HUD Exchange or email HUD Housing Counseling at housing.counseling@hud.gov with the subject line, “Housing Counselor Certification.”

Dear Counselor,

The technical problems affecting the website have been resolved. You can now return to HUDHousingCounselors.hud.gov and continue your intended activity.

 INSTRUCTIONS: SELECT ONE ANSWER, UNBOLD, and SEND. 

As we did not receive any further detail regarding the technical issue described, we will conclude that the matter is resolved.

Dear Counselor,

Thank you for your inquiry. Your case is under review and a representative from our team will contact you once the case review is complete. 

Sincerely,

The HUDHousingCounselors.hud.gov Support Team

Dear Counselor,

Thank you for informing us of the issue you are experiencing. To better enable us to resolve the issue, please provide more information by updating this ticket via the link at the bottom of this message. If applicable, include the specific URL or details about the page and any applicable error messages.

Sincerely,

The HUDHousingCounselors.hud.gov Support Team

Dear Counselor,

Thank you for informing us of the issue you are experiencing. We are working to replicate the issue and consulting with our technical staff to resolve it as quickly as possible.

If applicable, we will contact you once the issue is resolved. 

Sincerely,

The HUDHousingCounselors.hud.gov Support Team

The purpose of HUDHousingCounselors.hud.gov is to help counselors prepare for the HUD Housing Counselor Certification Exam and provide access to the exam. After passing the exam and transferring the results to FHA Connection, counselor certification activities shift from HUDHousingCounselors.hud.gov to FHA Connection.

Dear Counselor,

Thank you for contacting us to assist you. We appreciate your feedback and we are glad we were able to resolve the issue. Should you have any further comments, please do not hesitate to contact us again.

Sincerely,

The HUDHousingCounselors.hud.gov Support Team

Dear [NAME],

Support has not received your response. Therefore, we have closed this ticket.

If you still require assistance, please update this ticket [INSERT TICKET LINK] or call Support at 210-489-1461. Hours of operation are 8:00 a.m. to 4:30 p.m. Eastern time Monday–Friday except Federal holidays.

Sincerely,

The HUDHousingCounselors.hud.gov Support Team

Dear Counselor.

Please review Managing Certification After the Final Compliance Date on the HUD Exchange for updates related to compliance. 

Please note that uncertified counselors and new counselors hired after August 1, 2021, may only perform administrative duties until they are HUD certified. The certification exam and training resources will continue to be available for anyone who wishes to take it.

Dear Counselor,