Dear Counselor,

Your request for reasonable accommodation has been submitted for approval. Please feel free to respond to the link in this ticket with any questions or concerns you may have.

Sincerely,

The HUDHousingCounselors.hud.gov Support Team

Dear Counselor,

In the practice exam, not all questions have a direct correlation to specific modules in the training content. The test question title information (i.e., A.1.1.1) does not directly identify a specific module. Many questions relate to content from multiple modules.

Sincerely,

The HUDHousingCounselors.hud.gov Support Team

Dear Counselor,

Thank you for contacting Support.

We will escalate your concern with Kryterion if you provide the information below:

- A screen shot showing the transaction details in the credit card Statement
- Amount paid
- Date of Payment
- Last four digits of credit card
- Name on credit card if different from your own
- Credit card type (Visa, Master Card, American Express etc....)

Please select the link at the bottom of this message to update this ticket with the requested information and attach the requested screenshot.

Dear Counselor,

We received your request for accommodations for [INSERT ACCOMIDATION HERE].

Please note that reasonable accommodations are provided to eligible test takers in accordance with the Americans with Disabilities Act (ADA).

For online proctored exams, computer systems must meet the criteria outlined on the Kryterion Online Proctoring Support page. Before scheduling your exam, we encourage you to visit this page to test equipment compatibility, which includes checks for webcam, microphone, and internet speed. Individuals planning to take the certification examination online can prepare by taking the following steps:

Dear Counselor,

The "coupon/voucher" field is a standard field for the testing company. HUD does not provide voucher or coupon codes to offset exam costs. You may skip the "Submit" button and select "Check Out" at the bottom of the page to complete your purchase. 

Sincerely

The HUDHousingCounselors.hud.gov Support Team

Certification Requirement

HUDHousingCounselors.hud.gov provides access to training and exam materials in Spanish. Sign into your account and take the following steps to access each component.

The purpose of HUDHousingCounselors.hud.gov is to help counselors prepare for the HUD Housing Counselor Certification Exam and provide access to the exam. After passing the exam and transferring the results to FHA Connection, counselor certification activities shift from HUDHousingCounselors.hud.gov to FHA Connection.

Exam registration, cancellations, and changes are handled through your account on HUDHousingCounselors.hud.gov.