Dear Counselor,

There is no limit on how many times you can take the exam. However, the registration system does limit the number of times a candidate can register for the exam. 

If you receive a notice about maximum attempts, please call Support at 210-489-1461. Support will manually unlock the registration system while on the phone with you allowing you to register. Please do not call Support for assistance until you are ready to complete registration and pay for the exam. 

Dear Counselor,

Your Fee Waiver Request has been approved. 

[PICK ONE and delete the other]

The exam fee has been refunded to the purchase card. It may take a couple of weeks to be reflected in your statement. You must purchase a new exam if you still wish to take it.

OR

Dear Counselor,

Your request for [INSERT ACCOMMODATION(S)] is approved.

[Insert info from KryterionTest Center Network, if appropriate]

Please complete the following steps:

Querida [NAME],,

Recibimos su solicitud de tiempo adicional debido a un dominio limitado del idioma.

Dado que el español es su idioma principal, no es elegible para un ajuste de idioma porque el examen está disponible en español. Por lo tanto, hemos cerrado su solicitud.

Dear Counselor,

Your request for extra time due to limited English proficiency is approved.

Please complete the following steps:

Reasonable accommodations are provided to eligible test takers in accordance with the Americans with Disabilities Act (ADA).

Before completing the Reasonable Accommodations Request Form, please review the information below. Requests that do not comply with the guidance below may not be approved. 

Dear Counselor,

The confirmation email you received when you registered for the Certification Exam included the amount you paid for the exam and serves as a purchase receipt.

You may also generate a receipt by logging into HUDHousingCounselors.hud.gov, visiting the Exam Status Center via the Exam Pre-launch page and clicking "Receipts" in the blue header. The receipt will not stipulate payment type.

To access the online certification exam, to download Sentinel Secure, and to create your Biometrics Profile, you must be signed into your account on HUDHousingCounselors.hud.gov.

Your test date details are included in your Assessment Purchase Confirmation email. Your test date details are also located in the Countdown to Your Exam! section of your User Profile Dashboard. You must be logged in to access your user profile. To change your test date, please log in to HUDHousingCounselors.hud.gov and visit the Exam Registration page.