The confirmation email you received when you registered for the Certification Exam included the amount you paid for the exam and serves as a purchase receipt.

You may also generate a receipt by logging into HUDHousingCounselors.hud.gov, visiting the Exam Status Center via the Exam Pre-launch page and clicking "Receipts" in the blue header. The receipt will not stipulate payment type.

Dear Counselor,

Your Fee Waiver Request has been approved. 

[PICK ONE and delete the other]

The exam fee has been refunded to the purchase card. It may take a couple of weeks to be reflected in your statement. You must purchase a new exam if you still wish to take it.

OR

During the exam, test takers must abide by industry-standard testing rules. Certain actions and items are prohibited during testing. Read the following instructions and rules to ensure a successful exam experience.

If you are interested in coordinating a group testing event, please submit the following information by selecting the "Update this ticket" URL at the bottom of this message:

The certification examination was developed according to professional standards recognized by the testing industry and designed and constructed to be free from bias and measure only approved examination content. The following steps were taken to achieve these goals:

Upon completion of the certification exam, each candidate receives an immediate PASS or FAIL notification, as applicable. Candidates who pass receive an email outlining next steps. Those who fail receive an email report with information as described in the practice exam feedback explanation.

Dear Counselor,

Dear Counselor,

HUDHousingCounselors.hud.gov cannot comment on specific test questions nor can we advise candidates as to whether they answered a question correctly or not. We have manually reviewed the scoring of your examination and confirm that the score originally reported is correct.  

Sincerely,

The HUDHousingCounselors.hud.gov Support Team

Dear Counselor,

There is no record of a payment for an exam under your name. You may need to try again.  

In the event of extreme weather or other hazardous or emergency conditions which occur or can reasonably be foreseen in advance of the appointed testing time, Kryterion will make every reasonable attempt to notify candidates of necessary changes to the testing appointment.