If you need special assistance provided under the Americans with Disabilities Act, you must submit a request for reasonable accommodations prior to scheduling or paying for your certification exam.

To access the online certification exam, to download Sentinel Secure, and to create your Biometrics Profile, you must be signed into your account on HUDHousingCounselors.com.

Dear Counselor,

We received your request for accommodations for [INSERT ACCOMMODATIONS REQUESTED]. Please note that reasonable accommodations are provided to eligible test takers in accordance with the Americans with Disabilities Act (ADA).

Your request is not complete as your statement/documentation does not meet our requirements. Please review the information below and provide adequate documentation. 

Individuals planning to take the certification examination at a proctoring center can utilize the tool to Locate a Kryterion Testing Center. Candidates can view appointment availability and schedule the exam via the Registration Process. Test centers cannot schedule your exam.

Certification Requirement

Dear Counselor,

Your request for [INSERT ACCOMMODATION(S)] is approved.

[Insert info from KryterionTest Center Network, if appropriate]

Please complete the following steps:

To cancel or reschedule your exam, sign in to HUDHousingCounselors.hud.gov and select Access Exam Details in the Countdown to your Exam! section of your User Profile Dashboard. 

Follow the steps to reschedule or cancel your scheduled exam (canceled exams will be refunded to the credit card used), then follow the steps to schedule a new exam.

The proctoring service provider, Kryterion, is currently performing system maintenance which inhibits account users on HUDHousingCounselors.hud.gov from accessing the exam platform. Please try loggin back in later. Thank you.

Dear Counselor,

We have reviewed your Fee Waiver Request.

Your request has been denied because situations in which [PICK ONE] the candidate purchased the wrong exam / the candidate failed to obey the rules / the circumstances described do not qualify as an emergency are not eligible for a fee waiver.

OR

If you experience issues with exam set up, launch, or during your exam, contact Kryterion Support immediately: