Ticket from Yee Lee - User Account

Hello, My name is Yee Lee and there is an issue with accessing my account. I did not have a problem with this. I have put the authenticator number to verify myself, but it kept saying there is an error and contact support. please let me know what I need to do or the support team needs to solve this. my email id is: yee@kcscgw.org Thank you. Yee Lee