Good day,

I need to confirm that my email address is the same for this site and the testing proctor. The proctor shutdown my test before I could start the exam. How can I confirm that all parties are on the same page.

Thank you

To cancel or reschedule your exam, sign in to HUDHousingCounselors.hud.gov and select Change Your Test Date in the Countdown to your Exam! section of your User Profile Dashboard. 

Follow the steps to reschedule or cancel your scheduled exam (canceled exams will be refunded to the credit card used), then follow the steps to schedule a new exam.

Dear Counselor,

Your request for [INSERT ACCOMMODATION(S)] is approved.

[Insert info from KryterionTest Center Network, if appropriate]

Please complete the following steps:

please schedule me for The HUD exam in Illinois, accommodation information is on file. Thank you. Gracella Browfox

I have my exam today but an emergency came up. Can I switch to 5pm? I see that that time slot is available.

If you experience issues with exam set up, launch, or during your exam, contact Kryterion Support:

Dear Counselor,

Is there still time to retake exam?

Reasonable accommodations are provided to eligible test takers in accordance with the Americans with Disabilities Act (ADA).

If you have passed the exam, your next step is to authorize the transfer of your passing test results to FHA Connection. To do this, sign in to your account on HUDHousingCounselors.hud.gov and select the "Exam" tab in your User Profile. Then, select “Transfer Results to FHA Connection.” If you are already signed in, you can directly access the Transfer Results page.