User Account

Hi this is Megan Freeman. My phone number is 913-787-5545. I am calling because I am trying to print my HUD certification exam certificate. I have tried logging into my account and I am using the dual authenticator code, the Microsoft version and when I am entering the authorization code it gives me it is saying it is an invalid code. How can I log in to the counselor website to print my certificate?

User Account

Hello my name is Bailey Gaffney. My phone number is 315-748-2647 I am logged or locked out of my account. I haven't been able to reset it using the password reset function and I am not able to submit a ticket on the website. It just is non responsive. Let me submit a ticket. So if someone could give me some help unlocking my account that would be much appreciated.

Ticket from ASHLEE AGRES - User Account

I have lost access to my Microsoft Authenticator app and can no longer authenticate into my HUD account. This has locked me out of the HUD website that require MFA. Would I be able to reset my MFA account or obtain a QR code connected to it for a new set up? Or possibly disabling the MFA to access my account? I am just needing access to transfer my exam results so i can gain my Certificate. thank you!

General

Yeah. Hi. My name is Darren Crawford. I'm calling regarding the steps to become a certified hood counseling agency. If you could give me a call back 773-790-9400. Thank you.

User Account

Hi, my name is Hi, My name is Audrey Howard. My phone number is 757-239-9824. My e-mail address is Howard AL at nnba.gov. I'm calling because I have had continuous problems with logging into my account. Every few times of logging in it will say that I have the wrong password and I would have to go back and request another password. Sometimes to the point because it doesn't. Sometimes it will. It will.