Online Proctoring Support or Questions

• Live Chat: Go to Online Proctoring Support, then click on “Click Here to Chat.”
• Voice: 1-877-313-2008 (U.S.) or +001-602-659-4679 (International)
• E-Mail: OLPsupport@KryterionOnline.com

Certification Requirement

Housing counseling required under or provided in connection with HUD programs must be provided only by certified housing counselors who work for organizations approved to participate in HUD’s Housing Counseling Program. In order to be certified, an individual must both pass a standardized written examination covering six major topic areas, and work for an agency approved to participate in HUD’s housing counseling program.

Timing

To access the exam registration, you must be signed into your account on HUDHousingCounselors.hud.gov.

Select Begin Exam Registration in the Countdown to your Exam! section of your User Profile Dashboard. Follow the steps to register for the exam.

Hello,

My test was scheduled for tomorrow in Westbury NY, I was notified it was rescheduled till August 7. Is that accurate and is there any chance I can take it tomorrow

Dear Counselor,

After signing in to the HUDHousingCounselors.hud.gov site, users are not required to enter username and password credentials at any other point (i.e. registering for an exam). 

To access the exam registration, you must be signed into your account on HUDHousingCounselors.hud.gov.

Select Begin Exam Registration in the Countdown to your Exam! section of your User Profile Dashboard. Follow the steps to register for the exam.

NOTE: Kryterion Telephone Support Line will be unavailable 7/15/2020 - 8/15/2020.

Please use the chat feature or submit a webform question at Online Proctoring Support during this time.

If you experience issues with exam set up, launch, or during your exam, contact Kryterion

Upon completion of the certification exam, each candidate receives an immediate PASS or FAIL notification, as applicable. Candidates who pass receive an email outlining next steps. Those who fail receive an email report with information as described in the practice exam feedback explanation.

I am trying to retake my exam on tomorrow. The system will not allow me to register

To access the exam registration, you must be signed into your account on HUDHousingCounselors.hud.gov.

Select Begin Exam Registration in the Countdown to your Exam! section of your User Profile Dashboard. Follow the steps to register for the exam.