Ticket from Gary Roan - Certification Exam

==Request Form==
First Name: Gary
Last Name: Roan
Email Address: groan@capeevansville.org
Phone Number: (812) 568-7843
Exam Name: HUD Counselor Certification
Exam Type: Online Exam
First preferred date: Sun, 02/18/2024
First preferred time: 9:45 am
Second preferred date: Mon, 02/19/2024
Second preferred time: 10:15 am
Third preferred date:
Third preferred time:
Accommodations requested for online exam:
- 1 hour of additional time
- Multiple breaks
- Other

Ticket from Brianna Hougom - Certification Exam

I could not get my test to launch last week and I had sat on chat for over an hour waiting for a response after being told I would get transferred to an agent and then I emailed as well and never received a response. Can someone help me reschedule my test without having to buy another one since it was your launch page that wasn't working.