Hello, My name is Diana Diaz.. I requested an accommodation and got approved for it however when I was taking the exam I was supposed to be able to read the questions out loud as per my accommodation but during the exam I was not allowed to do so. I contacted the support service and I was told the following “Thank you for your patience, it looks like the wrong candidate was added to the accommodation list for your exam, we will need HUD Housing to update it so you can finish your exam. I suggest to reach out to them and let them know that the wrong name was added.

i need to reset my password every time i change the password when i go to login again , the system doesnt recognize that password

I setup the 2 factor authentication and now it's not sending any codes to me to access my account.

I am trying to login and it is displaying a message to contact support to reset my access.

I am writing to request assistance as I am unable to access my account due to an issue with the two-step verification process. I’ve tried [mention any troubleshooting steps if applicable], but I am still unable to log in. Could you please guide me on how to resolve this issue or reset my access? Thank you in advance for your help.

I am unable to login. I received a message that say to contact support to regain access

Good Morning, I am having trouble setting up the two factor authenticator on my work computer. Is there someone there that can call me up and walk me through the set up? I can be reached at 216.774.2356 Rhonda Neely

Hello, I went to take my HUD cert exam today 3/22/2025 at 9:15am location 8563 Crow dr Macedonia Ohio 44056, the young lady could not get the exam to launch and called someone who canceled my test under code 6nxfxgt2 and somehow was to know my credentials and scheduled another exam under code 4dz8c42m at the same time and now I can not access my account. It states I am locked out. Please reach out to me via phone 216.774.2356 Thank you, Rhonda Neely

Please assist with resetting my password. I tried to use the "Forgot Password" and "Reset Password" options. I get an email link, but it takes me to a message that states I need to contact support to reset my password.

What is the cost for all your services