Hello, Ms. Gary,

I am happy you could get into the exam; helping you start was my pleasure. Good Luck to you. 

Thank you

HUD Housing Counselors, Support desk 

FYI:

To access the online certification exam, to download Sentinel Secure, and to create your Biometrics Profile, you must be signed into your account on HUDHousingCounselors.hud.gov.

I am trying to reschedule my exam for Jan 31 at 12:30pm. It will not let me. Please help?

Wayne Harmon stated that he was scheduled to test today, Jan 17, 2023, and he was speaking with a Proctor and was told to back out of the site and start over and once he did, he no longer has a launch button. However, I do not see where he was scheduled to take the exam today but he does have an exam scheduled for tomorrow, Jan 18, 2023. I have reached our contact at Kryterion and for next steps.

I continue to be thrown out of the system due to having to enter credentials that I am not supposed to need for this. This is my fourth attempt at taking this exam with this same ongoing issue. This was supposed to have been fixed prior to todays 9:30 am exam and has not , so once again I have missed the exam. Please assist...

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I'm currently employed with a new HUD agency. I know longer have access to lwilliams@centerforhomeownership.org.

My new email address is lwilliams@cesihousing.org. I would like to change my email address and password.

Thank you.

How can you find out if your certification is still valid?

I need to get my HUD certificate
I already passed the exam on June 2021
Thanks,

Amanda called to inquire if she were to fail her exam with RA's would she have to resubmit and wait up to another 45days for an exam date. 

Dear Counselor,

Your account has been manually unlocked; you should be able to re-register for the exam

Sincerely,

The HUDHousingCounselors.hud.gov Support Team