Ms. Omega Taylor called in to reset her password on her account.

Dear Eunice,

Your request for extra time due to limited English proficiency is approved.

Support will switch your exam to the extended time version. You will receive a cancellation email and a new confirmation email. Because the extended time version includes an extra hour, we cannot guarantee the date and time will match your original registration.

Sincerely.

The HUDHousingCounselors.hud.gov Support Team

I am locked out of my account and the email for the password reset is not coming through

Ms Ballard called in because of issues with the exam the night before. Kryterion rescheduled her, she wanted to know if there were sooner dates. She also was confused about the equiptment requirements on both HUDHousingCounselors.hud.gov and Kryterion website. She was also experiencing problems with the Sentintal software that is required to download when trying to connect to her exam.

Dear Chrystyn,

If you experience issues with exam set up, launch, or during your exam, contact Kryterion Support immediately:

i am unable to take my test when i click on exam it will let me go to launch message is due currently closed site due maintenance . i do not want to loose my money. this will be the second time i paid and could not get a reschedue. phn number 704 977 3772

need purchase receipt for transaction dated 5/13/22 for $100

transaction confirmation #: 173b45efcdaba0602825c072a032d9d

I would like for someone to reschedule, it look like it make be to late to reschedule. must be done within 24. call someone call me at 786-706-2156 ext.9870.

Monday October 10th- Mayra Ledezma called in having troubles logging in with her Kryterion password. She had an exam scheduled for October 10th, but appears to have been able to get ahold of Kryterion support and they were able to reschedule her.

Ms Vicky Thompson called in, Monday October 10th, having some trouble scheduling her exam.

Mr Goss called in requesting for the in person exam to be unlocked. Stayed on the phone with him until he booked and confirmed his next exam. I did remind him anytime he needs to take the exam he will have to call in for the exam to be unlocked.